FREE SHIPPING THROUGH NOVEMBER

FAQs

HOW WE SHIP

US orders ship free over $100, while international orders ship free over $125

Orders will ship within 3-5 days from time of purchase and will be shipped via USPS First Class Mail.

Standard shipping is $5 for all purchases under $49.

OUR RETURN POLICY

Our policy lasts 7 days for a shop credit. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a shop credit or exchange.
To be eligible for an shop credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial shop credits are granted
Any item not in its original condition, damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery, will be charged a 20% restocking fee
Once your returned item(s) are received and inspected, we will send you an email to notify you that we have received your item(s). We will also notify you of the approval or rejection of your shop credit
If you are approved, then your shop credit will be processed and we will email you the details. The credit is good for six months.

Late or missing refunds
If you haven’t received a shop credit yet, please contact us at info@telegraphaveshop.com.

Sale or Promo items
Only regular priced items may be exchanged for shop credit,  sale items are final sale.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@telegraphaveshop.com and send your item to:
TELEGRAPH AVE
C/O RETURNS
1525 Webster Street, Studio 4
Oakland, CA 94612

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a shop credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a shop credit to the gift giver and they will find out about your return.

Gift Certificates are final sale

OUR RETURN ADDRESS
To return your product, you should mail your product to:
TELEGRAPH AVE
C/O RETURNS
1525 Webster Street, Studio 4
Oakland, CA 94612

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a shop credit, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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